Frequent questions

Does Opuntia have a physical store?

No, our purchase process is exclusively through our website.

What can I do if I have some questions about my purchase process?

If you need support or have any questions prior to your purchase, you can contact us through social networks, Instagram Opuntia Collection and Facebook Opuntia Collection, so we can give you personalized attention regarding our products, order, payment, shipments, etc.

How can I know that my purchase is safe?

We have a secure website, since we have the SSL security certificate, which begins with https and has a green symbol that means that the information is encrypted and protected.

In addition, all direct payment gateways with TDC adhere to the standards established by the PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands such as Visa, Mastercard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers. For more information, you can also read the Shopify Terms of Service ( or the Privacy Statement ( / legal / privacy ).

How do I know that my order has already been shipped?

We share by email a guide number where you can track your order.

What is the payment method?

In our online store you can pay by credit or debit card.

How can I know when my order is ready?

After making your purchase you will receive an email of " Order confirmation

How can I contact you if there is a problem with the shipment?

You can write to us at and we will gladly support you in the process,

Can I return the product?

Yes, as long as the part has a manufacturing defect and you have to notify us by email in the first 3 days after receiving your order.

Are the items included in the shopping cart reserved automatically?

No, adding an item to the shopping cart does not guarantee its reservation or availability. Although they are available when you add them, due to demand they may be sold out before you formalize the purchase.